Frequently ~

Asked Questions

If you have other burning questions we weren’t able to address here, feel free to email.

Orders ~

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.

Products ~

Riders often wonder how to select the perfect saddle for their horse. Explain the differences between English and Western saddles, discuss seat sizes, tree widths, and the importance of proper fit. You could also touch on specialized saddles for disciplines like dressage or trail riding.

Extend the lifespan of horse blankets by providing care instructions. Explain how to wash, dry, and store them properly. Mention any waterproofing treatments or repairs that might be necessary.

Some riders prefer bitless bridles for their horses. Describe the benefits, types (such as side-pull, cross-under, or hackamore), and how to transition from a traditional bit. Safety considerations are essential here.

Introduce grooming essentials like curry combs, brushes, and mane/tail combs. Explain their purposes—removing dirt, detangling hair, and promoting a healthy coat. Include tips on grooming routines and frequency.

Riders accumulate various tack items—bridles, reins, halters, etc. Offer advice on organizing and storing tack efficiently. Discuss saddle racks, bridle hooks, and protective covers.

Riding boots endure a lot of wear. Share tips on cleaning and conditioning leather or synthetic riding boots. Explain how to maintain zippers and keep them looking sharp.

Gloves provide grip, protect hands, and enhance comfort during riding. Discuss materials (leather, synthetic, or mesh), fit, and whether to opt for fingerless or full-finger gloves. Highlight any weather-specific considerations.

Gift Cards~

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

Ground $4.00 – 2 – 8 Business Days

Air $8.00 – 2 – 3 Business Days

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.
We’ll send another amazing Lush gift card design to you.