Delivery ~

Order Tracking

Order Tracking

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Kallio Shipping Information

We offer FREE Standard 3-7 Day Ground Shipping on all U.S. merchandise orders $99.99 and over (excluding taxes).
We offer FREE International Shipping on all merchandise orders $150 and over (excluding taxes).
All orders are shipped from the U.S. and transacted in U.S. dollars.

Standard 3-7 Day Shipping
(Orders $99.99 & Over)
Free
7-15 Day international Shipping
$19.95
5-20 Day Ambassadorship Shipping
$38.95

Pre-order and back-orderen items

If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at customerservice@kallio.shop 

Shipping costs + deslivery times

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.

International shipping

We ship international orders through DHL Express and DHL eCommerce. Kallio.shop offers $19.95 flat rate shipping. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees.

All orders ship Monday through Friday, excluding federal holidays within the United States.

Tracking orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on kallio.shop, sign in to access My Account that will contain your order information. You can also contact Jolie Customer Service to track your order.

For more information or questions, please contact Kallio Customer Service via email (customerservice@kallio.shop). Operating hours are 24 hours a day, 7 days a week, excluding holidays.